Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

A wide range of shipping methods are available in Discount Lab Depot. Here's an overview of the primary shipping methods: Parcel Carriers: We use Major parcel carriers like USPS, UPS, and FedEx provide reliable and efficient services for shipping packages and products within the United States. Under this method we offer various shipping options, including Priority Mail, Priority Mail Express, UPS Ground, UPS 2-Day, and FedEx Overnight, with varying delivery times and costs. Less-Than-Truckload (LTL) Shipping: If you order a heavy and larger amount of products but don't fill an entire truck then LTL shipping is ideal for you. For LTL we use different carriers like YRC Freight, Old Dominion Freight Line (ODFL), and Saia Freight Line. Full Truckload (FTL) Shipping: If you order large volumes of goods that require an entire truck then FTL shipping is suitable for you and we will use this method for you. We use carriers like Schneider National, J.B. Hunt, and Covenant Transport. Air Freight: If you are in urgent need then we can send you shipment through Air freight. We generally send our products with these major airlines like Delta Cargo, American Airlines Cargo, and United Cargo with delivery times ranging from a few hours to several days. Courier Services: Courier services specialize in delivering time-sensitive or critical instruments or packages. We work with companies like DHL Express, TNT Express, and FedEx and provide door-to-door delivery with guaranteed timelines.

Do You Ship Internationally?

Yes, We ship internationally. You can order our products from abroad. We will send your products to you from our inventory safely. For International shipment we have two delivery methods Air freight and Ocean freight.

How Long Will It Take To Get My Package?

Package delivery times in the USA vary depending on the origin and destination, the shipping service selected, and potential delays due to weather or other unforeseen circumstances. Generally local delivery takes time 1 - 2 business days and statewide delivery takes time 2 - 3 business days. For more and accurate information please call us on : 888-353-5227

PAYMENT

What Payment Methods Are Accepted?

Currently we received all the major cards as well PayPal. And also receive bank transfer and online payments.

Is Buying On-Line Safe?

Yes, Buying online from discount lab depot website is 100% safe. You can track your order from our order dashboard. And you can get us anytime from our customer service hotline, 888-353-5227. We give you all the information in real time until your ordered product reaches your door.

Order & Retunrs

How do I place an Order?

You can place orders very easily from our website. Just browse the categories you want to buy products. Add them to the cart and go to the check out page by clicking the ‘Buy Now’ button. After that you will get a payment option. Just go with your payment method and your order is placed on our website.

How Can I Cancel Or Change My Order?

You can easily cancel your order from the order page. And you can also contact the support to cancel your order on our website.

Do I need an account to place an order?

No, you don’t need any user account to buy anything from Discount Lab Depot. You can buy easily from the category page or product page.

How Do I Track My Order?

You can track your order from the order page dashboard. And you can also call us on 888-353-5227 to get the latest update of your order.

How Can I Return a Product?

If you don’t like our products you can return them. Just call our support and claim a return product ticket. We give you all the process and you can return the products with the same delivery service or other delivery service. Note: If you want to return any product you have to preserve all the documents along with the products. Bills, warranty papers and everything.
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